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Customer Service Representitive
Office
PAEphr
Location
Ephrata PA
Job Category
Clerical
Compensation
$18.00 to $23.00 (Hourly)
Hours per Week
40
Work Schedule
7:00 AM - 3:30 PM, varies
Duration
Long term
Date Posted
03/25/2025

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Apply Now
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Back to Jobs
Customer Service Representitive
Office
PAEphr
Location
Ephrata PA
Job Category
Clerical
Compensation
$18.00 to $23.00 (Hourly)
Hours per Week
40
Work Schedule
7:00 AM - 3:30 PM, varies
Duration
Long term
Date Posted
03/25/2025

Apply Now

Customer Service Representitive

Job Description
Marathon Staffing is seeking qualified candidates for a temp-to-hire, Customer Service Representative for a client in Ephrata, PA.

Customer Service Reps provide exceptional customer service, inside sales support, account and order management, order entry, invoicing and quoting for client customers.

Essential Duties and Responsibilities: 
• Assists in training all new Customer Service Representatives  10%
• Provides support in determining resolutions to customer inquiries and quoting 10 %
• Accurate order entry, providing quotes, checking pricing, coordinating with other departments, notifying customers of shipment information and assisting other inside sales reps,  as needed 30%
• Provides all information necessary to satisfy customer inquiries, offers alternatives to help resolve problems, follows up on quotes, provides submittals and/or certifications when requested, and provides shipping dates/notification/ tracking info 20%
• Maintains / files all proper records related to customer inquires, orders, and customer requests related to specific jobs/orders 5%
• Maintains orders on client tracking form and forwards to upper management and sales team daily 5%
• Communicates with shop to determine delivery dates and following up on existing orders 10%
• Answer incoming phone calls and emails from customers 5%
• File completed paperwork ( orders, receipts, etc)  3%
• Other miscellaneous duties as required 2%

Knowledge, Skills and Abilities:

• Excellent oral and written communication skills - ability to communicate on all levels
• Excellent problem solving/troubleshooting skills
• Strong sense of urgency in meeting internal and external customer needs
• Must have strong working knowledge of Microsoft Excel, Word and Outlook software
• Strong data entry skills
• Able to manage information from multiple locations
• Requires diligent presence in work area to be responsive to customer calls and e-mails
• Ability to prioritize and manage multiple tasks/projects while meeting all required deadlines

Qualifications:
• Minimum high school graduate or equivalent
• At least (2) years of Customer Service experience
• Experience in Manufacturing environment preferred, not required
• Must pass a full background check and drug test

Hours are approximately 7:00 AM to 4:30 PM, Monday through Friday.

Pay rate is $18.00 to $23.00 per hour, depending on experience, and may increase upon full time hire.

Interested candidates should forward resumes to aharland@marathonstaffing.com for immediate consideration!

To apply online, http://www.mwebconcepts.com/seekers/application.go?app_office_id=53 and start your application!

Marathon Staffing is an Equal Opportunity Employer.

IND5
About Marathon

Marathon is one of the largest regional employers, supplying temporary, on-site, contract, contract to hire and direct hire employees to companies throughout the United States. We have over three decades of staffing experience and place over 15,000 team members annually.

Marathon exists to help people achieve.

MARATHON IS AN EQUAL OPPORTUNITY EMPLOYER
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